Signing in and two-step verification

1Sign in

1. 1

   Open your facility address

   Go to your facility’s address (for example ndabibi.afey.co.ke) or straight to accounts.afey.co.ke. Facility addresses send you to the secure sign-in page automatically.

2. 2

   Enter your email and password

   Type the email your administrator registered for you and your password, then click “Sign in”.

3. 3

   Choose a facility (if asked)

   If you work in more than one facility on AfeySync, pick the one you want to open.

4. 4

   Confirm it is you

   If two-step verification is on, confirm with your passkey, your authenticator app code, or the code sent by email or SMS.

5. 5

   You are in

   You are taken back to your facility, already signed in. The link that carries you across works once, only in the same browser, and expires within a minute.

2Your first sign-in

1. 1

   Set your password

   New users receive a welcome email with a “Choose your password” link. Open it, choose a password and sign in.

2. 2

   Set up two-step verification

   If your facility requires it, you are asked to add a passkey or an authenticator app straight away. Follow the steps on screen.

3Set up two-step verification

Two-step verification stops someone who learns your password from getting in.

1. 1

   Open Security

   In the menu, under “My account”, click “Security”.

2. 2

   Add a passkey (recommended)

   Choose “Passkey” and confirm with your phone’s fingerprint or face, or your computer’s PIN. Next time you only need to touch your fingerprint.

3. 3

   Or add an authenticator app

   Choose “Authenticator app”, scan the QR code with Google Authenticator, Microsoft Authenticator or similar, then type the 6-digit code it shows.

4. 4

   Keep your recovery codes

   Save or print the recovery codes you are shown. Each works once if you lose your phone.

4Forgot your password?

1. 1

   Request a reset link

   On the sign-in page click “Forgot password?”, enter your email and submit.

2. 2

   Open the email

   Click the link in the email (it expires after a short time) and choose a new password.

3. 3

   Still stuck?

   Your administrator can use “Reset password” or “Reset 2-step” for you under Users & Roles.