Patients & front desk

Front desk: register, check in and emergencies

Find or register patients, avoid duplicates, check them in and register emergencies fast.

1Find a patient first

1
Open Front Desk
Go to “Front Desk” → “Register / Find Patient”.
2
Search
Type the name, phone, ID number or AFS patient number. Matching patients appear as you type.
3
Open the patient
If the patient is listed, click “Open patient”. Always search before registering to avoid duplicate records.

1
Start registration
If nobody matches, click “Register patient” to open “New Patient Registration”.
2
Check the national registry (optional)
Search the DHA Client Registry by ID to fill in verified details where your facility is connected.
3
Enter details
First name, last name, sex, date of birth, phone, county, sub-county and ward/village. Add identifiers (National ID, SHA number, birth certificate and so on) with “Add identifier”.
4
Next of kin and insurance
Add the next of kin and, if the patient is insured, the insurance provider and member number.
5
Save
Click “Register patient”. If AfeySync finds the same person already registered it shows “PATIENT ALREADY EXISTS”; open that record instead of creating a new one.

1
Open Check-in
Go to “Front Desk” → “Check-in / Walk-in”, or click “Check in” on the patient’s page.
2
Choose the visit type and payer
Pick the visit type and how the patient pays: Cash, SHA, Insurance or Corporate. For SHA use “Check eligibility” first; for insurance choose the scheme and member number.
3
Send the patient
Choose where the patient goes next (usually Triage), set the priority (Normal, Urgent or Emergency) and click “Check in”.
4
Already has an open visit?
If the patient already has an open visit you are told so; click “Open visit” to continue that one instead.

1
Open Emergency
Go to “Front Desk” → “Emergency”. Only the essentials are needed.
2
Enter what you know
First name if known, last name, sex and estimated age, who brought the patient, what happened and the presenting complaint.
3
Register
Click “Register emergency”. The patient goes straight to the emergency queue. Complete the full details later.

Need help with this? Our team can show you on a call.