Queues and the patient visit

1Work a queue

1. 1

   Open your queue

   Go to “Triage Queue” or “OPD Consultation”. The counters show Waiting, Called / in service, Emergency and Served today. Emergencies are shown first.

2. 2

   Call the next patient

   Click “Call”, then “Start” when the patient is with you.

3. 3

   Do the work

   Click “Vitals” to record vitals, or “Open” to open the visit.

4. 4

   Finish

   Click “Complete” to send the patient to the next stage, or “Skip” if they are not there.

2The visit page

Everything about one visit is in one place.

1. 1

   Overview & Vitals

   The “Patient journey” shows every stage the patient has passed. Use “Record vitals” at any time.

2. 2

   Consultation

   The clinical note (see Consultation).

3. 3

   Orders

   Lab, imaging and prescriptions ordered in this visit, with their progress and results.

4. 4

   Procedures & Referrals

   Use “Add procedure” to record a procedure (and bill it), and “Refer” to refer internally to a department or to another facility.

5. 5

   Billing

   See the bill as it builds up and click “Open invoice”.

6. 6

   Send to…

   Send the patient to another department’s queue, for example the lab, pharmacy or cashier.

7. 7

   Close visit

   When care is complete, click “Close visit”. A draft consultation must be finalised first.